FAQs

Welcome to the Fabled Stitches FAQs page. Here you’ll find answers to the most common questions about our Handmade Wooden Essentials, shipping, returns, payments, and more.

General Questions

1. What is Fabled Stitches?
Fabled Stitches, founded on May 29, 2019, is a trusted online store specializing in Handmade Wooden Essentials. We are passionate about delivering eco-friendly, sustainable, and timeless wooden products that bring natural beauty and functionality to your home.

2. Where is Fabled Stitches located?
We are based at 4843 Forest Pines Dr, Upper Marlboro, MD 20772, USA. However, we serve customers across the United States with fast and reliable delivery.

Orders & Shipping

3. When will my order be processed?
Orders are processed before our daily cut-off time of 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Any orders placed after this time will be processed the next business day.

4. What is the handling and shipping time?

  • Handling Time: 2–3 business days (Mon–Fri)
  • Transit Time: 4–6 business days (Mon–Fri)
  • Total Delivery Time: 6–9 business days depending on customer location

5. Do you offer free shipping?
Yes, we provide free shipping on all orders with no hidden costs.

6. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package until it arrives.

Returns & Exchanges

7. What is your return policy?
We accept returns within 30 days for both defective and non-defective products. Please note that customized or personalized items are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

8. Do you accept exchanges?
Yes, we accept exchanges for eligible items as long as they are returned in new condition.

9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

10. Is there a restocking fee for returns?
No, we do not charge any restocking fees.

11. How long does it take to process a refund?
Refunds are processed within 5 days after we receive and inspect the returned product.

Payments

12. What payment methods do you accept?
We accept multiple secure payment options, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal

All transactions are securely processed through our encrypted checkout page.

Product Information

13. What condition are your products in?
All our handmade wooden essentials are brand new and carefully inspected before shipping.

14. Are your products eco-friendly?
Yes, our products are made from sustainably sourced wood and crafted with care to ensure both quality and environmental responsibility.

15. Can I request a custom wooden product?
Currently, we offer select customization options. Please note that customized or personalized products cannot be returned unless defective or damaged.

Contact Us

Still have questions? Our team is happy to assist you.

At Fabled Stitches, we are committed to providing excellent service, reliable delivery, and high-quality handmade wooden essentials.