FAQs

Welcome to the Fabled Stitches FAQs page. Here you’ll find answers to the most common questions about our products, shipping, returns, payments, and more. If you don’t see your question here, feel free to reach out to us directly.

General Questions

1. What is Fabled Stitches?
Fabled Stitches, founded on May 29, 2019, is your trusted destination for high-quality handmade fashion and lifestyle accessories. Our collections include Coin Purses & Wallets, Crossbody & Shoulder Bags, Keychains & Bag Charms, Jewelry & Accessories, and Home Decor & Ornaments.

2. Where is Fabled Stitches located?
We are based in Upper Marlboro, Maryland, USA at 4843 Forest Pines Dr, Upper Marlboro, MD 20772.

3. How do I contact Fabled Stitches?
You can reach us via email at contact@fabledstitches.com or by phone at +1 301-928-3626.

Orders & Shipping

4. What is the order cut-off time?
All orders placed before 5:00 PM (EST) are processed the same business day. Orders placed after this time are processed the following business day.

5. How long does order processing take?
We process orders within 1-2 business days (Monday–Friday).

6. What are your shipping times?

  • Handling time: 1-2 business days
  • Transit time: 3-6 business days
  • Total delivery time: 4-8 business days depending on your location

7. Do you offer free shipping?
Yes, we provide free shipping on all orders.

Returns & Exchanges

8. What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective products. Returned items must be in new condition.

9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the product arrives defective or damaged.

10. Do you charge restocking fees?
No, there are no restocking fees on any returns.

11. How long does it take to receive a refund?
Refunds are processed within 5 business days after we receive and inspect the returned item.

12. Can I exchange a product?
Yes, we accept exchanges for eligible items within the 30-day return period.

Payments

13. What payment methods do you accept?
We accept a wide range of secure payment methods including:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
  • Digital Payments: Shop Pay, Apple Pay, Google Pay, Amazon Pay

All payment options are available on our checkout page.

14. Is my payment information secure?
Yes, Fabled Stitches uses secure encryption and trusted payment gateways to ensure your payment details remain protected.

Products

15. What types of products do you sell?
Our collections include:

  • Coin Purses & Wallets – Stylish and durable designs for everyday use.
  • Crossbody & Shoulder Bags – Functional bags with timeless appeal.
  • Keychains & Bag Charms – Perfect for gifting or personal flair.
  • Jewelry & Accessories – Elegant pieces to complement any style.
  • Home Decor & Ornaments – Handcrafted items to add character to your living space.

16. Are your products new?
Yes, all products sold at Fabled Stitches are brand new and carefully inspected before shipping.

Contact & Support

17. How can I get help with my order?
If you have questions about your order, shipping, or returns, please email us at contact@fabledstitches.com or call +1 301-928-3626. Our support team is happy to assist you.

18. Do you offer customer support hours?
Yes, our team is available during business hours (Mon–Fri) to answer your questions and provide assistance.

Why Shop at Fabled Stitches?

At Fabled Stitches, we pride ourselves on delivering handcrafted, high-quality, and unique products with fast, reliable shipping and customer-first service. Whether you’re shopping for yourself or looking for a thoughtful gift, you’ll find timeless designs that fit your style.