FAQs

Welcome to the Fabled Stitches FAQ page. Here you will find comprehensive information regarding our heritage, our artisanal processes, and our commitment to providing high-quality handmade leather goods.

Last Updated: February 2026

Our History: The Fabled Stitches Journey

The story of Fabled Stitches began with a passion for traditional craftsmanship and the timeless beauty of hand-tooled leather. Our online journey officially launched on July 16, 2024, with a primary mission to bridge the gap between rugged durability and whimsical design.

Founded on the principles of slow fashion, we set out to create more than just accessories; we aimed to create "fabled" pieces that tell a story. From our signature hand-tooled cowboy boot key fobs to intricate floral necklaces, every item in our catalog is a testament to the hours of labor and artistic dedication poured into our work. Since our inception, we have expanded our collections to include a diverse array of Keychains & Bag Charms, Jewelry & Hair Accessories, Bags & Purses, and Home & Desk Decor.

Operating out of Oakland, Maryland, we continue to honor the heritage of leatherworking while embracing modern aesthetics. Every stitch and every dye stroke is performed with the intention of providing our customers with a unique, heirloom-quality piece that lasts a lifetime.

Shipping & Delivery

What are your shipping costs?

At Fabled Stitches, we believe in honest and transparent pricing. We offer Free Standard Shipping on every single order within the United States. There are no hidden fees or minimum purchase requirements to qualify for free shipping.

Where do you ship?

Currently, Fabled Stitches ships exclusively to addresses within the United States.

How long will it take to receive my order?

We strive to get your handmade items to you as quickly as possible. Our delivery timeline is broken down as follows:

  • Order Cut-off Time: 5:00 PM (EST)
  • Handling Time: 1 – 3 Business Days (Monday – Friday)
  • Transit Time: 3 – 5 Business Days (Monday – Friday)
  • Total Estimated Delivery: 4 – 8 Business Days

Which carriers do you use?

We primarily ship our artisanal goods via USPS or UPS. Once your order has been dispatched, you will receive an automated email containing a tracking number so you can monitor your package's journey to your doorstep.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. We accept returns and exchange requests within 30 days from the date of delivery. All returned items must be in "New" condition, meaning they must be unused and in their original packaging.

How do I return a defective item?

If your item arrives damaged, has a craftsmanship error, or is the incorrect product, we take full responsibility. We will provide you with a prepaid return shipping label at no cost to you.

What if I simply changed my mind?

If you decide you would prefer a different color or design (such as swapping a Natural Tan Daisy for a Red & White one), you may return the item. For "change of mind" returns, the customer is responsible for the return shipping costs.

Are there restocking fees?

No. We do not charge restocking fees for any returned or exchanged items.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5 business days and issued back to your original method of payment.

Payments & Security

Which payment methods do you accept?

We offer a wide variety of secure payment options for your convenience:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, Meta Pay, Shop Pay.
  • Alternative Payments: PayPal, Amazon Pay.

Is my information secure?

Yes. Our store is protected by an SSL certificate. This guarantees that your personal and payment information is securely encrypted and safe from hackers or unauthorized access.

Contact & Support

How can I reach customer service?

We are available to assist you with any inquiries regarding our leather goods or your specific order.

  • Email: support@fabledstitches.com (We respond within 24 hours)
  • Phone: +1 301-928-3626
  • Address: 8 Pocahontas St, Oakland, MD 21550, USA
  • Live Chat: Click the bubble in the bottom right corner of our website during business hours.

What are your business hours?

Our customer support team is available during the following times (EST):

  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 2:00 PM
  • Sunday: Closed

Stay Connected

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