Contact Us
We are here to assist you with any inquiries regarding our handmade leather goods. Whether you have a specific question about our hand-tooling process, need detailed information about our cowboy boot key fobs, or require assistance with an exchange, our team in Oakland, Maryland, is ready to help.
Last Updated: February 2026
Get in Touch
We pride ourselves on providing personal, attentive service to every member of the Fabled Stitches community. Choose the method of contact that works best for you:
Email Support
For order inquiries, technical support, or detailed product questions, please reach out via email.
- Email: support@fabledstitches.com
- Response Time: We guarantee a response within 24 hours.
Phone Support
If you prefer to speak with a member of our team directly, give us a call during our standard business hours.
- Phone: +1 301-928-3626
Live Chat
For real-time assistance, look for the chat bubble located in the bottom right corner of your screen. Our representatives are available to chat during our scheduled customer service hours.
Customer Service Hours (EST)
Our team is available to assist you during the following hours:
| Day | Hours |
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |
Mailing Address
While we primarily operate as an online journey that began on July 16, 2024, our physical headquarters is located at:
Fabled Stitches
8 Pocahontas St
Oakland, MD 21550
USA
Shop With Confidence
Secure Shopping
Your privacy and security are paramount. The Fabled Stitches website is protected by an SSL certificate, ensuring that all of your personal and payment information is securely encrypted and safe from hackers. We accept a wide range of secure payment methods including:
- Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Shipping & Returns
- Free Standard Shipping: We offer $0.00 shipping on all orders within the United States.
- Easy Returns: We offer a 30-day return window for new, unused items with no restocking fees.
Stay Connected
Don't miss out on our latest artisanal creations. Get the latest news and exclusive offers—subscribe to our emails and follow us on social media to see our newest hand-tooled leather key fobs, jewelry, and bags.