FAQs
Welcome to the Fabled Stitches FAQ page. We are dedicated to providing transparency and clarity regarding our handcrafted goods and store policies.
Our History and Journey
What is the story behind Fabled Stitches? Our online journey began on July 16, 2024. Fabled Stitches was founded with a vision to bring artisanal craftsmanship back to the forefront of the modern accessories market. Based in Oakland, Maryland, we recognized a need for high-quality, small-batch items that tell a story through every stitch.
Since our launch, we have focused on creating unique, handcrafted pieces that bridge the gap between functionality and whimsical design. Our collections have grown to include bespoke Bags & Purses, Home & Desk Decor, Jewelry & Hair Accessories, and Keychains & Bag Charms. Every item we offer is a product of careful labor and creative passion, produced right in our Maryland studio to ensure the highest standards of quality.
Shipping and Delivery
Where do you ship? We ship exclusively within the United States. Please note that we are currently unable to deliver to P.O. Boxes or military bases (APO/FPO).
What are the shipping costs? We are pleased to offer Free Standard Shipping on all orders across the United States.
How long will it take to receive my order?
- Order Cut-off Time: 5:00 PM (EST).
- Handling Time: 1 – 2 Business Days (Mon – Fri).
- Transit Time: 3 – 5 Business Days (Mon – Fri).
- Total Delivery Time: 4 – 7 Business Days.
How can I track my package? Once your handcrafted item is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
Is there a sales tax? As a Maryland-based business, we collect a 6% sales tax for all orders shipped to a Maryland address. This tax is automatically calculated and displayed during the checkout process.
Order Cancellations
Can I cancel my order? Yes, provided the request is made within our cancellation window. Because we begin handcrafting items shortly after orders are placed:
- Orders placed before 5:00 PM EST must be canceled by 5:00 PM EST the same day.
- Orders placed after 5:00 PM EST (or on weekends) must be canceled by 5:00 PM EST the following business day.
What if my order has already shipped? Once an order is handed to the carrier, it cannot be canceled. You may return the item upon arrival following our 30-day return policy.
Returns and Refunds
What is your return policy? We offer a 30-day return window from the date of delivery. Items must be in their original, new, and unused condition to qualify for a refund.
Are there return fees?
- Restocking Fees: None ($0.00).
- Defective/Damaged Items: We provide a prepaid shipping label at no cost.
- Customer Remorse: For changes of mind, the customer is responsible for the actual cost of return shipping.
How do I start a return? Email us at contact@fabledstitches.com with your order number. Once approved, mail your package to: Fabled Stitches – Returns 115 S 2nd St, Unit A Oakland, MD 21550, USA
Payments and Security
Which payment methods do you accept? We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop, and Visa.
Is my information secure? Yes. Our store is protected by an SSL certificate, guaranteeing that your personal and payment information is securely encrypted and safe from hackers.
Contact Information
- Phone & WhatsApp: +1 (301) 928-3616
- Email: contact@fabledstitches.com
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
- Live Chat: A live chatbot is available directly in our store for immediate assistance.
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Last Updated: April 2026